See your business through your customers.
Understand service gaps, guest feedback, and the moments that shape satisfaction and reputation.
NEW HOSPITALITY SOLUTIONS
Better service.
Stronger relationships.
Healthier businesses.
Practical consulting, coaching, and operational support for hotels, restaurants, retail, and businesses that serve people.
Creating space for hospitality to shine.
Hospitality is more than an industry.
It is how we serve people.
It is how we serve people.
PERSONAL ATTENTION. PRACTICAL EXPERIENCE.
Hotels & lodging · Restaurants · Retail · Customer-facing businesses
CONSULTING & BUSINESS SUPPORT
Good intentions.
Better everyday experiences.
When service feels inconsistent, reviews reveal recurring problems, or your team needs direction, NHS helps you identify what matters and turn it into practical next steps.
Give your team the confidence to deliver.
Build service habits through staff coaching, manager development, training, and engaging presentations.
Connect better service to better operations.
Find workable improvements that support consistency, repeat business, and healthier revenue performance.
THE PHILOSOPHY BEHIND THE WORK
Host Hearted™
Every business is a host.
Serve every guest like they were invited.
Our approach brings intention, ownership, and care to everyday customer interactions. Available through NHS training, coaching, and public speaking.
Bring Host Hearted to Your Team ↗KISS
Know · Innovate · Solve · Secure
GLOW
Get Personal ·
Look Ahead
Open Communication ·
Wow
EXPERIENCE WITH A PERSONAL APPROACH
Work directly with someone
who understands the operation.
Led by Josh Dunning, NHS draws on hospitality leadership experience spanning General Manager, Regional Director of Operations, and Director of Operations roles.
That experience informs a hands-on approach for small and midsize businesses: listen carefully, set clear priorities, and focus on improvements your business can put to work.
EXPLORE NHS
One hospitality mindset.
Different ways to welcome.
NHS Properties
Hospitality principles applied to rental operations, including midterm accommodations in Petersburg and rental activity in Chesterfield, Virginia.
Explore NHS Properties →Simply Savory
Food with personality and hospitality at its heart. Explore catering for your next gathering and a food truck concept currently in development.
Meet Simply Savory →IN THE COMMUNITY
Read Between the Stars
There is a service lesson behind every review. Our developing content series explores customer experiences and the operational choices behind them—bringing the Host Hearted philosophy into real conversations.
Hospitality commentary, practical lessons, and updates from across NHS.
LET'S CONNECT
What could better hospitality
look like for your business?
Tell Josh what you are working on, where service feels challenging, or what you would like to improve. We will start with a conversation about the right next step.
Start Your Inquiry ↗nhsrva@gmail.com · Consulting, property, and catering inquiries welcome.