NHS CONSULTING & BUSINESS SUPPORT
Practical guidance for the people, processes, and customer experiences that keep your business moving.
For small and midsize hotels, restaurants, retail operations, and customer-facing service businesses—with direct involvement from Josh Dunning.
Virtual and in-person options available nationwide.
Engagements starting at $275.
HOW NHS CAN HELP
An engagement can focus on one challenge or connect several areas of your operation. The scope is shaped around your priorities, available resources, and the support NHS can realistically provide.
Use the Host Hearted scorecard to assess the customer service experience, identify measurable areas for improvement, and focus your next steps.
Focus: A clearer picture of where service stands and what to improve.
Request an Assessment ↗Help staff develop a customer-oriented way of thinking and an approach they can bring to every interaction. Connect service expectations to practical, everyday habits.
Focus: A shared service mindset your team can put into practice.
Discuss Team Training ↗Guide leaders toward a service-oriented approach that respects the unique culture of each business while keeping revenue opportunities and operational priorities in view.
Focus: Leadership decisions that connect people, service, and business performance.
Discuss Operational Support ↗Bring the Host Hearted process to your audience through a presentation or class. Help participants understand the approach and how to apply it in their own service environment.
Focus: A practical understanding of Host Hearted and how to use it.
Request Josh for a Speaking Engagement ↗OUR SERVICE PHILOSOPHY
Every business is a host.
Serve every guest like they were invited.
Host Hearted is the NHS approach to intentional, personal service. It gives teams a shared language for understanding people, taking ownership, and following through.
Discuss Training or Speaking ↗Know · Innovate · Solve · Secure
Get Personal · Look Ahead
Open Communication · Wow
Explore these concepts through practical training, manager coaching, and presentations built around your service environment.
WORKING TOGETHER
Understand your business, the challenge, and what a better result would look like.
Review the relevant feedback, service practices, and operational context.
Agree on a focused scope and practical actions that fit your resources.
Support implementation through the guidance or coaching agreed for the engagement.
Check progress against agreed measures and identify the next useful adjustment.
Virtual and in-person options are available nationwide, with engagements starting at $275. Scope, timing, fees, and availability are discussed before any engagement is confirmed.
PERSONAL INVOLVEMENT. OPERATIONAL EXPERIENCE.
Hospitality leadership with the everyday operation in mind.
Josh's experience spans General Manager, Regional Director of Operations, and Director of Operations roles. That perspective connects frontline service, team leadership, and the decisions that shape business performance.
At New Hospitality Solutions, you work directly with Josh. The approach is personal and practical: understand your operation, address the priorities that matter, and build on what your business already does well.
The leadership experience described here reflects Josh's career; it does not represent an NHS client portfolio.
EXPERIENCE BEHIND THE APPROACH
Examples from Josh’s hospitality leadership career inform the work he brings to NHS today.
The problem: Service depends on what happens between departments, across shifts, and after a guest raises a concern. Teams need shared expectations and reliable follow-through.
Josh’s role: As a General Manager, Josh introduced service standards, communication routines, departmental training, and ongoing coaching.
The result: Improved product consistency and guest satisfaction through clearer standards and everyday operational follow-up.
The problem: Across multiple properties, leaders must translate service goals into consistent decisions and team habits.
Josh’s role: As a regional leader, Josh coached General Managers, reinforced training, reviewed performance, and helped teams address execution gaps.
The result: Stronger operational discipline and accountability. His career recognition includes Mentor of the Year, General Manager of the Year, and Hotel of the Year.
The problem: Underperforming hotel operations need to address revenue, costs, and the guest experience together.
Josh’s role: Josh implemented turnaround strategies, strengthened sales execution and cost controls, and supported repositioning initiatives.
The result: Improved revenue performance and operational discipline, with service delivery remaining part of the leadership agenda.
These examples describe Josh’s prior leadership experience, not NHS client engagements. Results depend on each business and the scope of the work.
LEARNING FROM REAL EXPERIENCES
Our developing content series looks beyond the rating to explore the service and operational lessons behind customer reviews. It reflects the same question we bring to consulting: what can this experience teach us about serving people better?
START WITH A CONVERSATION
Share your business type, the challenge you are facing, and the support you have in mind. For a speaking or training inquiry, include your audience and preferred timing.
Send a Consulting Inquiry ↗Email Josh directly: Joshua@nhsrva.work
An inquiry starts a conversation. It does not confirm a booking or service engagement.